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No mains power

The plug is out of the socket or the adapter is not working.

  1. Contact the client (if unsuccessful, contact the team);

  2. Have the client or the care team check whether the plug is still in the socket;

  3. Put the plug in the socket;

  4. If the lamp on the adapter does not light up, contact the Medido helpdesk.


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If your question is not listed here, please contact us. We are available 24/7 to answer all your questions. You can reach us via 085-888-5123. Between 10:00 pm and 7:30 am, we are only available for emergencies.