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Self-service

QR activation service

Activate your Medido Medicine Clock quickly and independently using a QR code!
With our new QR Activation Service, setting up the Medido has never been easier. Healthcare professionals can now activate the Medido Medicine Clock entirely on their own by scanning the QR code displayed on the device—no need to wait for customer support.

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All the benefits at a glance

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Activate in your own time, without waiting time

Activate in your own time, without waiting time
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Easy to use, without technical knowledge

Easy to use, without technical knowledge
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Fast and independent activation

Fast and independent activation

Instructional video

In this instructional video we explain from A to Z how QR activation works. So you can activate the Medido Medicine Clock easily and quickly.

QR activation service flyer

In this handy flyer we guide you step by step through the activation process, download the flyer using the button below.

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How does it work?

Step 1
Step 1: connect to mains power
Place the medication dispenser in an easily accessible location for the client and connect it to a power outlet.
Step 2
Step 2: turn on
Turn on the medication dispenser using the slide switch located on the bottom of the device.
Step 3
Step 3: wait for connection
The medication dispenser will automatically connect to the server.
Step 4
Step 4: scan the QR code
Press the button on the Medido medication dispenser. When the QR code appears on the display, scan it using the camera on your smartphone or tablet.
Step 5
Step 5: complete the activation
Follow the on-screen instructions to complete the activation quickly and easily.

Frequently Asked Questions

How do I scan the QR code?

Scan the QR code using the camera on your smartphone or tablet. A link will appear on your screen—tap it to start the QR Activation Service.

Do I need to install a specific app to scan the QR code?

The QR code works with most modern smartphones and tablets. Please ensure your device has a functioning camera and up-to-date software. If scanning doesn’t work, try downloading a QR code scanner app from the App Store or Google Play Store.

 

Is the QR code compatible with all smartphones and tablets?

The QR code works on most modern smartphones and tablets. Make sure your device has a working camera and up-to-date software. If you are unable to scan the QR code, please contact Medido Customer Service for assistance.

Why is this feature not available to me yet?

To use this feature, all conditions of our service agreement must be met. When you scan the QR code, the system will automatically verify this. If something isn’t in order, a message will appear on your screen asking you to contact our Customer Service. They’ll be happy to assist you!

 

Can the activation also be done without using the QR code?

Activation is primarily done via the QR code. If you experience any issues during this process, you can always contact Medido Customer Service during opening hours for assistance.

 

What should I do if the QR code is not recognized?

If the QR code is not recognized, please ensure your camera is properly aligned with the QR code and that the entire code is fully visible. Try scanning the code in better lighting or clean your camera lens. If the problem persists, please contact Medido Customer Service to complete the activation.

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