Medido is more than a product
We don’t just deliver a medication dispenser—we provide comprehensive support around its implementation and use. This makes our approach truly unique. Our Implementation Consultants guide healthcare organizations through a smooth integration of Medido into existing care processes. We offer 24/7 performance monitoring, technical support, and tailored training. Plus, our customer service team is available 7 days a week to assist whenever needed.

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From request to delivery
GP diagnoses and prescribes prescription
When a client needs medication, they visit their doctor. The doctor provides a prescription that can be picked up at the pharmacy. If the doctor or specialist suspects that the patient might not use the medication correctly, the doctor orders a medication blister pack through the pharmacy.
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Client needs help with medication administration
If a nurse or caregiver notices that a client requires assistance with medication administration, a medication support indication is established. From that moment on, the client receives help with handing out and taking medication from a nurse or caregiver.
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Healthcare professional requests Medido service via the online registration form or ECR
If a client has an indication for medication assistance and Medido’s service is suitable, the healthcare professional requests a Medido medication dispenser through Medido’s registration form or via the Electronic Health Record (EHR). The caregiver can request the AIS number from the pharmacy. It is important that the caregiver provides both the AIS number and the correct medication schedule*.

Medido Customer Service processes request
Upon receiving the AIS number and medication schedule*, our Customer Service team forwards the request for a Medido medication dispenser to the Logistics department. The dispenser is then shipped from Logistics. The Medido medication dispenser is delivered 5 days before the start date of the new (Medido-compatible) medicine roll.
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Pharmacy delivers medication to pharmaceutical repackager
The pharmacy provides the medication along with the prescription to the pharmaceutical repackager and ensures that the correct medicine roll, compatible with the Medido dispenser, is ordered from the pharmaceutical repackager.

Pharmaceutical repackager packs medication into medication roll and sends to pharmacy
Once the pharmaceutical repackager receives the medication details, they prepare the medicine roll for the client. If the current medicine roll is still in use, the new Medido-compatible roll will only be produced once the current one has finished. Empty sachets are placed between the packs to ensure the correct medication in the right quantities is delivered to the pharmacy. These empty sachets remain attached to the roll upon delivery.

Client receives the Medido medication dispenser
The client receives the Medido medication dispenser at home or another agreed-upon location. The client may leave the dispenser in the box until the caregiver arrives. Together with the caregiver, the client can choose a suitable place for the dispenser in their home.
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Pharmacy delivers the medicine roll to the client
The pharmacy provides the client with information about the medication and ensures all administrative details are in order. The Medido service can begin once a medication schedule is available and the medicine roll has been delivered to the client. At this point, it is up to the healthcare provider or the pharmacy to activate the Medido medication dispenser.

Care or pharmacy activates and loads the medicine roll
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Client starts using Medido service

24/7 monitoring

Evaluate objectives and service delivery
Together with healthcare organizations, we ensure that the Medido service is used to its full potential. We collect data in compliance with GDPR, share detailed reports with care providers, and regularly evaluate the organization’s objectives in collaboration with project leaders and community nurses.
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