A dispensing moment has passed while no medication roll was loaded in the dispenser. The medication could therefore not be dispensed.
Check the medication roll.
Load the medication roll, if necessary. Remove the pouches from the moments that have passed before loading the roll. And check that the time on the first bag corresponds with the next reminder signal, as indicated in the display of the dispenser.
For the forgotten medication, follow the internal procedure for forgotten medication.
If it concerns a dispensing problem, see the instruction Dispenser reports dispensing problem.
If your question is not listed here, please contact us. We are available 24/7 to answer all your questions. You can reach us via 085-888-5123. Between 10:00 pm and 7:30 am, we are only available for emergencies.
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