"More and more clients
are opting for remote medication
guidance through Medido".
"More and more clients are opting for
Medido for remote medication
assistance by Medido."
Terms and conditions
Application

The client submits a fully and truthfully completed application form. The client gives all parties involved, i.e., the pharmacy (and its medication packager) and Innospense permission to share data about medication moments. This data will not be shared with third parties without the consent of the client.


medido helpdesk
Helpdesk
085 888 5123
Monday to Saturday
7.30 - 22.30 o' clock
Sunday 7.30 - 14.00 o' clock
Privacy Statement
Personal data that we process

Medido processes your personal data because you make use of our services and/or because you provide us with this data yourself.

Below is an overview of the personal data that we process:
  • First and last name
  • Address details
  • Telephone number
  • Email address
  • Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
  • Location data
  • Data on your surfing behaviour on various websites (e.g., because this company is part of an advertising network)
  • Internet browser and type of device
  • IP address
Special and/or sensitive personal data that we process

Our website and/or service has no intention of collecting data about website visitors who are younger than 16 years of age. Unless they have permission from their parents or guardian. We cannot, however, verify whether a visitor is over 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data being collected on children without parental permission. If you believe that we have collected personal data about a minor without such consent, please contact us via marcom@medido.com and we will delete this information.

Medido processes your personal data for the following purposes:

To send you our newsletter and/or advertising brochure
To be able to call you or send you an email if this is necessary for us to be able to provide our services

Register

For certain parts of our service, you first have to register. When you register, we save the personal details you have provided us with via your chosen username. We save these details so that you do not have to fill them in again each time and so that we can contact you within the framework of executing the agreement.


We will not provide the data linked to your username to third parties, unless this is necessary within the framework of the execution of the agreement you have concluded with us or if this is required by law. In the event of suspected fraud or abuse of our service, we may hand over personal data to the competent authorities.

Automated decision-making

Medido does not make decisions about issues that can have (significant) consequences for people, based on automated processing. These means decisions which are made by computer programs or systems, without a human being (for example an employee of Medido) being involved.

HOW LONG WE KEEP PERSONAL DATA

Medido does not keep your personal data any longer than is strictly necessary in order to achieve the goals for which your data is collected. We use the following retention periods for personal data:


Newsletter: For as long as the person is a customer of Medido. A link at the bottom of the newsletter allows the subscriber to unsubscribe from the newsletter system.


Quotation and contact requests: This personal data will remain in our online database for 3 months after it has been completed.

Sharing of personal data with third parties

Medido only provides personal data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies or similar techniques we use

Medido uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. Medido uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimise it. In addition, we place cookies that track your surfing behaviour so that we can offer you personalised content and advertisements.

When you first visited our website, we informed you about these cookies and asked your permission to place them.

View here our cookie statement.

You can opt out of cookies by configuring your internet browser so that it does not store cookies anymore. In addition, you can delete all information previously stored using your browser settings.

For an explanation, refer to:  https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Inspecting, amending or deleting data

You have the right to inspect, correct or delete your personal data. Furthermore, you have the right to withdraw your permission for data processing or to object to the processing of your personal data by Medido and you have the right to data portability. This means that you can request us to send the personal data we have about you in a computer file to you or another organisation named by you.

You can send a request for inspection, correction, deletion, data modification or a request to withdraw your permission or objection to the processing of your personal data to marcom@medido.com.

To make sure that the request for inspection was made by you, we ask you to send a copy of your identity document with the request. Please make sure that your passport photo, MRZ (machine readable zone), passport number and Citizen Service Number (BSN) are blackened in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but no later than four weeks.

Medido would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Autoriteit Persoonsgegevens. You can do this via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

Medido takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure, and unauthorised changes.

  • Access to personal data is protected with a username and password
  • We use secure connections (Secure Sockets Layer or SSL) to ensure that all information between you and our website is protected when you enter personal data
If you feel that your data is not properly protected or there are any indications of misuse, please contact our customer service or via marcom@medido.com